diff --git a/static/directives/build-logs-view.html b/static/directives/build-logs-view.html
index 5aacf0a99..a26f3eafc 100644
--- a/static/directives/build-logs-view.html
+++ b/static/directives/build-logs-view.html
@@ -20,7 +20,8 @@
   </div>
 
   <div class="co-alert co-alert-danger" ng-if="loadError == 'request-failed'">
-    Failed to log builds logs. Please reload and try again.
+    Failed to load builds logs. Please reload and try again. If this problem persists,
+    please check for JavaScript or networking issues and contact support.
   </div>
 
   <span class="no-logs" ng-if="!logEntries.length && currentBuild.phase == 'waiting'">